Compliance

Licensing Information
Kilworths – Insurance & Investment (FSP 730412) holds a license issued by the Financial Markets Authority.
James Cochrane (FSP1004255) holds a license issued by the Financial Markets Authority.

Nature and Scope of the advice
Kilworths – Insurance & Investment only provides advice to clients about their Life Insurance, Trauma Cover, Total & Permanent Disability Cover, Income Protection, Waiver of Premium, Shareholder Protection, Business Continuity, Debt Protection, Health Insurance and KiwiSaver.

For Life Insurance, Trauma Cover, Total & Permanent Disability Cover, Income Protection, Waiver of Premium, Shareholder Protection, Business Continuity, Debt Protection, we work with the following providers:
AIA, Resolution Life, Asteron, Chubb, Fidelity Life & Foundation Life

For Health insurance we work with two providers:
NIB & Southern Cross

For Pure Investment advice and planning requirements or Fire and General Insurance, I will refer you partnered providers to receive this specialisation.

Fees and Expenses

Kilworths – Insurance & Investment does not charge fees, expenses or any other amount for the financial advice provided to you. Kilworths – Insurance & Investment is paid for in the form of commission by the providers through which we place business. The amount of commission is based on the premiums you pay.  Typically, we will receive an up-front commission of between 20% and 200% of the policy’s premium. We will also then receive between 7% to 30% of the policy’s premium, for each year the policy is in force.

Complaints handling and disputes resolution
If you are not satisfied with our financial services you can make a complaint by emailing complaints@kilworths.co.nz or by writing to us at PO Box 5, 125 Tancred Street, Ashburton.
When we receive a complaint, we will follow our internal disputes resolutions process:
We will consider your complaint and let you know how we intend to solve it.
We may need to contact you to get further information about your complaint. If we need to do so, we will within 5 days.
Our aim is to resolve complaints within 2 weeks. If we cannot, we will let you know we need more time to consider your complaint.
We will contact you to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot resolve a complaint or you are not happy with the way we intend to do so, you can contact the Insurance & Financial Services Ombudsmen Scheme. This service will cost you nothing.
Insurance & Financial Services Ombudsmen Scheme at:
Level 2 Solnet House, 70 The Terrace, Wellington 6143
PO Box 10-845, Wellington 6143 New Zealand
Telephone: Free phone 0800 888 202 or (04) 4997612
Email info@ifso.nz

My advice process I follow an internationally recognised 6 step advice process which involves:
Establishing the area of advice for the current engagement (Scope of Service and Engagement)
Questioning and Discussing about your needs and objectives (Needs Analysis)
Further analysis by me, and designing a solution to match your needs
Preparing a written report for you (Statement of Advice)
Presenting my recommendations to you and implementing any agreed solutions
Reviewing these solutions and strategies on a regular basis.
 
Duties and Obligations
I have duties and obligations under the Financial Markets Conduct Act 2013 relating to the way I give advice. I am required to:
Ensure you understand the nature and scope of advice you ask me to provide.
Provide a service that is relevant to an agreed scope of advice and suitable to your circumstances and needs.
Listen to your needs, concerns, preferences and to treat you fairly and with respect.
Act with integrity and give priority to your interests and not my own.
Exercise care diligence and skill.
Meet the necessary standards of competence, knowledge, and skill required.
Ensure you understand my recommendations and any associated risks.
Keep you informed along the way and communicate in a timely, clear, and effective manner.